Shipping policy
At Glowsy Emirates, we are committed to delivering your beauty and skincare products safely and conveniently across the United Arab Emirates.
Shipping Coverage
We currently offer delivery across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
Processing Time
Orders are typically processed within 1–3 business days after they are placed.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or high-demand periods, processing may take slightly longer. We appreciate your patience during these times.
Delivery Time
Once your order has been processed, delivery generally takes:
- Dubai: 1–2 business days
- Abu Dhabi & Sharjah: 1–3 business days
- Other Emirates: 1–3 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as weather, public holidays, courier delays, or incorrect delivery information.
Shipping Charges
Free delivery is available across the UAE on eligible orders.
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Cash on Delivery
We offer Cash on Delivery (COD) for eligible UAE orders.
If you choose COD, please ensure that someone is available at the provided delivery address to receive and pay for the order.
Order Tracking
Once your order has been dispatched, you may receive a confirmation message containing your tracking information, where available.
You can use the tracking details to follow your shipment until it reaches you.
Incorrect or Incomplete Address
Please make sure your shipping details, including your name, phone number, building/villa number, area, and delivery address, are accurate before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible after placing your order.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number and contact details.
We will work with the delivery partner to locate your shipment and assist you as quickly as possible.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the product.
We will review the issue and assist you according to our return and replacement policy.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team through the contact details provided on our website.
Thank you for shopping with Glowsy Emirates. We appreciate your trust and look forward to delivering your beauty essentials to your doorstep.