Privacy policy
At Glowsy Emirates, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website.
This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
- Full name
- Phone number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment information
- Device and browsing information
- Any information you voluntarily provide when contacting us
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm orders and provide shipping updates
- Process payments
- Provide customer support
- Respond to your questions and requests
- Improve our website, products, and shopping experience
- Prevent fraudulent or unauthorized transactions
- Send promotional communications where permitted and where you have chosen to receive them
3. Payment Information
Payments may be processed through secure third-party payment providers.
We do not intentionally store your complete credit or debit card details on our own servers. Payment information is handled according to the privacy and security practices of the relevant payment provider.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and provide relevant advertising.
You can adjust your browser settings to disable or restrict cookies. However, some features of our website may not function properly if cookies are disabled.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers who help us operate our business, such as:
- Payment processors
- Delivery and courier companies
- Website and hosting providers
- Marketing and analytics providers
- Customer support services
These providers only receive information necessary to perform their services.
We may also disclose information when required by law or when necessary to protect our legal rights, customers, or business.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
8. Your Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
You may also contact us if you wish to withdraw consent for certain communications.
To make a privacy-related request, please contact us using the information below.
9. Children's Privacy
Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable legal requirements.
Any updates will be posted on this page with a revised Last Updated date.