Refund policy

At Glowsy Emirates, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete order, please contact us and we will be happy to assist you.

1. Eligibility for Returns

Due to the nature of our beauty and personal-care products, we generally do not accept returns or exchanges for products that have been opened, used, or tested for hygiene and safety reasons.

We may accept a return or replacement if:

  • You received the wrong product.
  • Your product arrived damaged.
  • Your product is defective.
  • Your order is missing an item.

The product must remain unused and, where applicable, in its original packaging.

2. Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging

Our team will review your request and determine whether a replacement, refund, or other solution is appropriate.

3. Refunds

If your refund is approved, the refund will be processed through the applicable payment method.

For Cash on Delivery orders, we may request your bank or other payment details where necessary to process an approved refund.

Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider or bank.

4. Non-Refundable Situations

Refunds or returns may not be available when:

  • The product has been opened or used.
  • The product has been damaged after delivery due to misuse or improper handling.
  • The customer changes their mind after receiving the product.
  • The customer provides an incorrect or incomplete delivery address.
  • The customer refuses or fails to accept a COD order without a valid reason.
  • The request is submitted after the applicable claim period.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed or shipped, cancellation may no longer be possible.

6. Exchanges & Replacements

If you receive a damaged, defective, or incorrect product, we may offer a replacement depending on product availability.

If the same product is unavailable, we may offer an alternative solution, including a refund where applicable.

7. Shipping Costs

Where a return or replacement is approved because we sent an incorrect, damaged, or defective product, we may cover the applicable return or replacement shipping costs.

Return requests made for reasons not covered by this policy may be subject to shipping charges.