Refund policy
Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is unused, unopened, and in its original packaging.
- The product is damaged, defective, or incorrect upon delivery.
For hygiene and safety reasons, opened or used beauty, skincare, makeup, nail care, and fragrance products cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will arrange a replacement or refund after verification.
Refunds
Once your returned item has been inspected and approved, your refund will be processed to your original payment method within 5–10 business days.
If you paid using Cash on Delivery (COD), our support team will contact you to arrange the refund.
Non-Returnable Items
The following items cannot be returned:
- Opened or used beauty products
- Skincare products that have been opened
- Makeup products that have been used
- Nail care products that have been opened
- Fragrances that have been opened or used
- Gift cards
- Sale or clearance items (unless damaged or incorrect)
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it can no longer be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team. We are always happy to assist you.